Last updated: 9 February 2026

This Privacy Policy explains how Saffron Rouge Events ("we", "us", "our") collects and processes personal data when you use our website, get in touch, or use our services.

This is a general UK template. It is not legal advice.

Who we are

Saffron Rouge Events is the data controller responsible for your personal data.

Business name: Saffron Rouge Events

Contact email: [bonjour@saffronrouge.co.uk](mailto:bonjour@saffronrouge.co.uk)

Business address: [Add your business address or registered address]

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the UK Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/

We would appreciate the chance to help first. Please contact us using the details above so we can try to resolve things.

It is important that the information we hold about you is accurate and up to date. Please let us know if your details change.

What personal data we collect

Personal data means information that can identify you.

Depending on how you interact with us, we may collect identity and contact data, such as your name, email address, phone number (if provided), and address (where relevant).

We may collect enquiry and service data, such as wedding or event details you share (for example date, location, budget range, guest count, preferences), messages you send to us, and notes needed to provide our services.

We may collect usage and technical data, such as IP address, device and browser information, pages viewed and how you use the website, and approximate location (derived from IP address).

We may collect marketing and communications data, such as your preferences for receiving updates (where relevant).

We do not intentionally collect special category data.

If you choose not to provide information we need, we may not be able to respond to your enquiry or provide services.

How we collect your data

Visitors to our website. We use cookies and similar technologies and may collect technical and usage information. For details of what we use and why, please see our Cookies Policy.

If you contact us. If you submit an enquiry through our contact form, we collect the information you enter so we can respond, provide a proposal, and (if you become a client) issue contracts and invoices. If you email us directly, we will store your email and any related correspondence.

If you book a call. If you book a complimentary discovery call, we collect basic information needed to arrange it.

If you contact us via Facebook Messenger. If you contact us using Facebook Messenger, the messages are processed by Meta in line with their own terms and policies. We will also be able to see the conversation inside our account.

If you subscribe to updates. If you sign up to our newsletter or updates, we collect your details so we can send what you have requested. You can unsubscribe at any time.

If you become a client. We collect and use the details needed to deliver services, manage the project, and handle contracts, invoicing, and record keeping.

How we use your data

We use your personal data to respond to enquiries and provide information about our services, arrange and manage calls, consultations, and bookings, provide proposals, contracts, and invoices, deliver our services, maintain business records, improve our website and understand how it is used, and comply with legal and tax obligations.

We do not sell your personal data.

Lawful bases for processing

Under the UK GDPR, we rely on one or more of the following lawful bases.

Contract: to take steps at your request before entering into a contract, and to perform a contract.

Legitimate interests: to run our business, respond to enquiries, and improve our website, where those interests are not overridden by your rights.

Legal obligation: to comply with the law.

Consent: where required (for example for certain cookies, and marketing where applicable). You can withdraw consent at any time.

Marketing

We will only send marketing emails if you have opted in, or where we are otherwise permitted to do so under UK law.

You can opt out at any time using the unsubscribe link in emails or by contacting us at [bonjour@saffronrouge.co.uk](mailto:bonjour@saffronrouge.co.uk).

Who we share your data with

We may share your personal data with trusted service providers who help us run our business, such as website hosting and website platform providers, email and communications tools, scheduling tools, CRM and project management tools, document signing, invoicing, and accounting tools, and analytics and marketing providers (where enabled and consented).

We only share what is necessary.

We may also share data where required by law or to protect our legal rights.

International transfers

Some providers we use may store or process data outside the UK.

Where this happens, we take steps to ensure appropriate safeguards are in place, such as UK adequacy regulations or approved contractual protections.

Data security

We take appropriate technical and organisational measures to protect your personal data and limit access to authorised people and providers.

No method of transmission or storage is completely secure, but we work to protect your information.

Data retention

We keep personal data only for as long as necessary.

Typical retention periods are: enquiry records up to 24 months, and client records (contracts, invoices, booking details) up to 6 years.

Your rights

Under UK GDPR, you have rights including access, correction, erasure (in certain circumstances), restriction (in certain circumstances), objection (in certain circumstances), data portability (in certain circumstances), and withdrawal of consent (where consent is the lawful basis).

To exercise any of these rights, contact us at [bonjour@saffronrouge.co.uk](mailto:bonjour@saffronrouge.co.uk).

You also have the right to complain to the ICO: https://ico.org.uk/make-a-complaint/

Cookies

We use cookies and similar technologies.

For full details on what we use, why we use it, and how you can manage your preferences, please see our Cookies Policy.

Third-party links

Our website may include links to third-party websites, plug-ins, and applications. We do not control these third parties and are not responsible for their privacy practices.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date updated at the top.